Terms and conditions

1.About the seller

Company

PerfectGroup Ügyfélszolgálati Korlátolt Felelősségű Társaság (PerfectGroup Ügyfélszolgálati Kft.)

Registered office

1156 Budapest, Szilas park 10. fszt. 1.

Company registration number

01-09-403527

Registry court

Fővárosi Törvényszék Cégbírósága (Company Registry Court of Budapest)

Tax number

32030697-2-42

Represented by

Fischer Péter Elemér, Managing Director

Phone

+36 1 550 7750

Email

ugyfelszolgalat@perfectpos.hu

Website

perfectpos.hu

Bank account

11600006-00000000-99747895 (Erste Bank Hungary Zrt.)

Hosting provider

PerfectGroup Ügyfélszolgálati Kft. (self-hosted), 1156 Budapest, Szilas park 10. fszt. 1.. The server is physically hosted by Hetzner Online GmbH, Germany.

2.Definitions

Seller

PerfectGroup Ügyfélszolgálati Kft., which runs the online shop.

Buyer (you)

anyone who places an order through the website.

Parties

the Seller and the Buyer together.

Consumer

a natural person acting outside their trade, business or profession.

Business

a person acting within their trade, business or profession.

Product

any movable item offered for sale in the online shop that is the subject of the contract.

Contract

the sales contract concluded between the Seller and the Buyer via the website and email.

Distance contract

a contract concluded without the parties being physically present together, using only means of distance communication such as the website, email or phone.

3.Scope of these terms and applicable law

Alongside mandatory law, these terms set out the content of the contract between the Seller and the Buyer: the parties’ rights and obligations, how the contract is formed, delivery, payment and shipping, liability and the right of withdrawal. Please read them before you confirm your order.

The contract is concluded in Hungarian; the English version of the shop is a translation, and the Hungarian text prevails if they differ. It is not a written contract and is not filed; we send you confirmation of your order by email. The contract is governed by Hungarian law, in particular:

• Act V of 2013 on the Civil Code
• Act CLV of 1997 on consumer protection
• Act CVIII of 2001 on electronic commerce and information society services
• Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses
• Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for consumer durables
• NGM Decree 19/2014 (IV. 29.) on handling warranty and guarantee claims
• Act LXXVI of 1999 on copyright
• Act CXII of 2011 on informational self-determination and freedom of information
• Regulation (EU) 2018/302 on unjustified geo-blocking
• Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR)

4.Products and prices

The key features of each product are described on its product page. Prices are in Hungarian forints and include 27% VAT; for business buyers we also show the net price separately. We may change prices for business reasons, but a change never affects contracts already concluded. A product may be on sale for a limited period: we then show the lowest price of the 30 days before the sale as the previous price on the product page, and your order is charged at the price valid when you place it.

If a price is obviously wrong

A price is obviously wrong if, for example, it is HUF 0, or a discounted price does not reflect the discount shown (say, a HUF 1,000 product offered at HUF 500 with a 20% discount). In that case we will offer you the product at its correct price; if you do not want it, you can cancel the order without any consequences.

5.How to order and when the contract is formed

• Add the product to your basket with the “Add to basket” button on the product page. In the basket you can change the quantity or remove an item.
• On the basket page, enter your name, email address, phone number and billing address — plus your company name and tax number if you are buying as a business — and choose a delivery method (Magyar Posta or FoxPost) and a pickup point. Your chosen carrier delivers within Hungary, and you pay by card.
• Before sending the order you can see, on the same page, the products, the delivery charge, the VAT and the amount to pay, and you can correct anything you have entered.
• Pressing “Order with obligation to pay” sends your order: you make an offer that creates an obligation to pay. Information on the website is not an offer from the Seller.
• After sending the order you go to the payment page, where you pay by card and the page tells you straight away whether the payment was successful. If card payment isn’t available at that moment, the page says so (see the Payment section).

Your offer is binding for 48 hours. We confirm your order automatically by email when it arrives; if we do not confirm it within 48 hours, you are released from your offer. The contract is formed when our confirmation email becomes available in your mailbox. If we cannot fulfil an order you have already paid for, we will refund the full amount to the same card without delay, and within 14 days at the latest.

Please make sure your details are accurate, as we invoice and deliver based on them. If you spot a mistake in the confirmation, let us know within 24 hours. A mistyped email address or a full mailbox may prevent the confirmation from arriving, and so prevent the contract from being formed.

6.Payment

You pay online by bank card: once you have sent your order, you go to the secure myPOS payment page and pay there. Your card details go straight to myPOS, which alone handles them; they never reach us.

Accepted cards: Mastercard, Maestro, Visa, Visa Electron, V PAY and JCB. If your payment is interrupted, you can try again; if you ask, we can also email you a payment link, valid for 7 days.

If card payment isn’t available when you order, the payment page and the confirmation email will say so. We still record your order, but you don’t need to pay until one of our team has emailed you about how to pay.

Provider

myPOS Ltd.

Registered office

12 St. Stephen’s Green, Dublin D02 WK11, Ireland

Phone

+36 1 234 4982

Email

help@mypos.com

Supervision

Electronic money institution supervised by the Central Bank of Ireland (licence number: C475122).

7.Delivery

Products are delivered to the pickup point you choose by the contracted partner you select: Magyar Posta Zrt. (to a post office, PostaPont or parcel locker) or FOXPOST Zrt. (to a parcel locker; company registration number: 10-10-020309, registered office: Maklári út 119., 3300 Eger, Hungary, tax number: 25034644-2-10, customer service: +36 1 999 0369, info@foxpost.hu).

Delivery charge

If your products come to less than HUF 10,000 including VAT: HUF 1,074 with Magyar Posta, HUF 1,143 with FoxPost (including VAT). Free from HUF 10,000 including VAT.

Delivery time

5–7 working days from the order.

We hand the product to the courier once the full price and delivery charge have arrived. If the full amount does not arrive, we will ask you to pay the difference.

8.Buying from other EU countries

We treat buyers from Hungary and from other EU member states alike: these terms apply to anyone who is a national or resident of a member state, or a business established there, buying for end use.

• We deliver within Hungary. Buyers outside Hungary can choose the same delivery methods as Hungarian buyers, or ask to arrange shipment abroad themselves, at their own cost.
• Communication and purchases are in Hungarian; we do not undertake to communicate in the language of the buyer’s country.
• We do not undertake that products meet non-contractual requirements in the buyer’s country (such as labelling rules), or to provide information about them.
• Hungarian VAT applies to all products, and payment is made in Hungarian forints.
• We only hand over the product once the full price and delivery charge have arrived — even if less arrives because of currency conversion or bank charges. If the delivery charge is not paid, or the buyer does not arrange their own shipment by the agreed date, we will terminate the contract and refund the price paid.

9.Right of withdrawal

If you buy as a consumer, under Government Decree 45/2014 (II. 26.) you may withdraw from the contract without giving a reason within 14 days of the day you, or a person you name (other than the carrier), receive the product. If you ordered several products delivered separately, the period runs from receipt of the last one. You may also withdraw between concluding the contract and receiving the product. Legal entities and businesses buying in the course of their trade do not have this right.

Tell us of your decision with a clear statement: on the “Withdraw from the contract” page, linked in the footer of every page, or, for example, by email to ugyfelszolgalat@perfectpos.hu. You may use the model form in the next section, but you do not have to. You are within the deadline if you send your statement before the 14-day period ends; it is up to you to prove this. We will acknowledge its content, date and time by email without delay.

If you withdraw

• Return the product to our registered office (1156 Budapest, Szilas park 10. fszt. 1.), or hand it to us, without delay and in any event within 14 days of telling us you are withdrawing. You bear the direct cost of returning it. We cannot accept parcels sent cash on delivery or with postage due.
• We will refund everything you paid, including the delivery charge, within 14 days of receiving your notice at the latest, using the same payment method you used, unless you expressly agree to another; this will not cost you anything extra. If you chose a delivery method more expensive than our cheapest standard one, we do not have to refund the difference.
• We may withhold the refund until we have received the product back or you have shown that you sent it, whichever is earlier.
• You are liable for any loss in value resulting from handling the product beyond what is needed to establish its nature, characteristics and functioning.

When you cannot withdraw

Under section 29 of Government Decree 45/2014 (II. 26.), the right of withdrawal does not apply, among others, to:

• products made to the consumer’s specifications or at their express request, or clearly personalised;
• sealed products that cannot be returned for health or hygiene reasons once unsealed;
• products that, by their nature, become inseparably mixed with other items after delivery;
• sealed software, if unsealed after delivery;
• services fully performed with the consumer’s express prior consent, where the consumer acknowledged losing the right to cancel once the service is fully performed;
• digital content not supplied on a tangible medium, where performance began with the consumer’s express prior consent and the consumer acknowledged losing the right of withdrawal as a result.

10.Model withdrawal form

If you wish to withdraw from the contract, you can complete and send us the form below (as set out in Annex 2 to Government Decree 45/2014 (II. 26.)). It is enough to fill in the text and email it back to us.

To

PerfectGroup Ügyfélszolgálati Kft., 1156 Budapest, Szilas park 10. fszt. 1., ugyfelszolgalat@perfectpos.hu

Statement

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods

……………………………………

Ordered on / received on

……………………………………

Name of consumer(s)

……………………………………

Address of consumer(s)

……………………………………

Signature of consumer(s)

(only if this form is sent on paper) ……………………

Date

……………………………………

11.Warranty and guarantee

If a product is faulty, depending on the nature of the fault and when you bought it, you can make a claim under the seller’s warranty, the product warranty or the guarantee. You cannot claim under the seller’s warranty and the product warranty for the same fault at the same time; otherwise, your rights are as follows.

Seller’s warranty (kellékszavatosság)

If we fail to perform the contract properly, you can make a seller’s warranty claim against us under the Civil Code (sections 6:159–6:167) and, as a consumer, under Government Decree 373/2021 (VI. 30.).

• You can choose to ask for repair or replacement, unless your choice is impossible or would cost us disproportionately more than the other option. We bear the cost of repair or replacement.
• If we do not undertake the repair or replacement, cannot carry it out, or cannot do so within a reasonable time without inconvenience to you, you can ask for a proportionate price reduction or withdraw from the contract. You cannot withdraw because of a minor fault.
• You can switch from the remedy you chose to another, but you bear the cost of switching unless we gave you reason to or the switch was justified.
• You must tell us about the fault without delay once you discover it. As a consumer, a fault reported within two months of discovery counts as reported without delay.
• As a consumer, you can make a claim for two years from delivery (one year if you buy as a business). In the first year you do not have to prove that the fault already existed on delivery — unless this is incompatible with the nature of the product or of the fault — but after that, the burden of proof is on you.

Product warranty (termékszavatosság)

As a consumer, you can make a product warranty claim against the manufacturer or distributor of the product (Civil Code, sections 6:168–6:170). A product is faulty if it does not meet the quality requirements in force when it was placed on the market, or lacks the characteristics described by the manufacturer.

• Under the product warranty you can only ask for repair or, if this is not possible within a reasonable time, replacement.
• You can make a claim within two years of the manufacturer placing the product on the market; after that the right lapses. You must report the fault without delay once you discover it; reporting it within two months counts as without delay.
• You must prove that the product is faulty.
• The manufacturer (distributor) is only released from liability if it proves that it did not make or market the product in the course of its business, that the fault could not be detected with the scientific and technical knowledge available when the product was placed on the market, or that the fault results from applying a law or mandatory official requirement.

Guarantee (jótállás)

We give the mandatory guarantee for new consumer durables listed in the annex to Government Decree 151/2003 (IX. 22.), where the product falls within its scope. The guarantee runs from handover to the consumer for:

• 2 years if the sale price is between HUF 10,000 and HUF 250,000 including VAT,
• 3 years if the sale price is over HUF 250,000 including VAT.

During the guarantee period you have the rights described under the seller’s warranty, and we are only released if we prove that the fault arose after delivery (for example through improper use or external damage). If, within three working days of purchase, you ask for a replacement because of a fault, we will replace the product, provided the fault prevents its intended use. We may provide the guarantee certificate electronically. The guarantee does not affect your seller’s warranty or product warranty rights.

How we handle your claim

You can report a warranty or guarantee claim by phone on +36 1 550 7750, by email to ugyfelszolgalat@perfectpos.hu, or at our registered office (1156 Budapest, Szilas park 10. fszt. 1.). We make a record of your claim and give or send you a copy. Within five working days at the latest we will tell you whether we can meet your claim, and we aim to complete any repair or replacement within 15 days (NGM Decree 19/2014 (IV. 29.)).

12.Complaints

You can tell us about any complaint about a product or our service by phone (+36 1 550 7750), by email (ugyfelszolgalat@perfectpos.hu) or by post (1156 Budapest, Szilas park 10. fszt. 1.).

• We look into a verbal complaint straight away and put things right where needed. If that is not possible, or you disagree with our solution, we make a record of it; for a complaint by phone, we give it a unique reference number and send you the record with our full reply within 30 days.
• We give a full written reply to a written complaint within 30 days of receiving it. If we reject it, we explain why and tell you which authority or conciliation body you can turn to.
• The record includes your name and address; where, when and how you made the complaint and a detailed description of it; a list of the documents you provided; our position; who made the record, where and when; and, for a complaint by phone, its reference number.
• We keep the record and a copy of our reply for 5 years.

13.Enforcing your rights

If we cannot settle a dispute directly, as a consumer you have the following options:

Consumer protection authority

If your consumer rights have been breached, you can complain to the government office for your place of residence, which acts as the consumer protection authority. Contact details for government offices: kormanyhivatal.hu.

Conciliation body

If we have rejected your complaint, you can turn to the conciliation body for your place of residence or stay; at your request, the body named in your application may also act. You must first try to settle the dispute with us directly. The procedure is free of charge and aims to reach a settlement quickly, without going to court. We are required to cooperate: we respond to the body’s requests, and a person authorised to agree a settlement attends the hearing.

The application must be made in writing to the chair of the body. It must include your name and address; our name and registered office; a short description of the dispute with supporting evidence; a statement that you tried to settle it with us directly and have not started proceedings before another body or a court; what you are asking the body to decide; and your signature. Attach our reply rejecting your complaint and, if someone acts on your behalf, their authorisation.

Body for our registered office

Budapest Conciliation Body (Budapesti Békéltető Testület)

Address

Krisztina krt. 99. III. em. 310., 1016 Budapest, Hungary

Phone

+36 1 488 2131

Email

bekelteto.testulet@bkik.hu

Other bodies

bekeltetes.hu

Courts

You can also enforce your claim in court, under the Civil Code (Act V of 2013) and Act CXXX of 2016 on the Code of Civil Procedure.

14.Copyright

The website and every part of it — text, images and design — are protected by copyright (Act LXXVI of 1999). The content may not be used, in whole or in part, without the written permission of the rights holder, PerfectGroup Ügyfélszolgálati Kft., and even with permission it may only be reproduced with a reference to the website.

15.Other provisions

If any provision of these terms is incomplete or invalid, the rest remain in force, and the relevant law applies in place of the defective part. We do not have a code of conduct under the Hungarian act prohibiting unfair commercial practices towards consumers.

The website is only available over an encrypted (HTTPS) connection, and its data is backed up regularly. We may amend these terms when the law or our service changes; amendments do not affect contracts already concluded. The current version is always available on this page.